Browse through our list of Frequently Asked Questions regarding Domain Names, Web Hosting and Email Accounts.
Q: Will I be the legal owner of my domain name?
A: Yes.
Q: My domain is registered with another provider; can I transfer it to Nuclear Internet?
A: Yes. And the transfer process renews your domain for a further 12 or 24 months.
Q: My domain is registered with another provider can I still use your hosting services?
A: Of course, you do not have to transfer the domain to Nuclear Internet to use our hosting services.
Q: Will you notify me when my domain is due for renewal?
A: We will do our best to contact you to remind you of your domain renewal before it expires however for various reasons we may be unable to reach you. Therefore it is your responsibility to be aware of your domain name’s expiry date and to ensure your registration does not lapse by renewing it at least 48 hours prior to expiry.
Q: My Domain Name has expired what do I do?
A: For a limited period following the expiry of your domain it can still be recovered without incurring penalty fees. This period varies but is typically 7-10 days following expiry. After this period the domain enters what is know as the Redemption Period.
Q: What is the Redemption Period?
A: An expired domain will enter what is known as the Redemption Period 7-10 days following the expiry of the domain. During the Redemption Period, the domain can only be recovered by the previous owner and the domain is not released for public registration. However, heavy penalty fees must be paid to renew a domain in the Redemption Period. These start at 160 Euros + the standard renewal fees.
It will be several months before the domain is released for public registration once again.
A: If a web site is the online equivalent of a brochure, then web hosting is the online equivalent of a printing and distribution service. Each time someone requests your web site (either by typing your web site address into their browser or by following a link from another site,) then your web hosting service serves up a copy of your web site and sends it to the visitor.
Our web hosting services also include email accounts allowing you to send and receive email.
Q: What are your Name Servers?
Please ensure you have contracted your web hosting plan and your web site and email accounts are in place on our servers before changing your Name Servers.
Our Name Servers are:
Primary: ns1.nuclearinternet.com
Secondary: ns2.nuclearinternet.com
Q: Can I preview my site before changing my name servers?
A: Yes. Please contact our support team to request a preview URL.
Q: How do I set-up my Email Account in Outlook Express/ Windows Mail?
A: We’ve prepared a series of visual guides to help you configure your email accounts on your computer.
Q: How do I access the Web Mail Service?
A: Simply browse over to http://mail.nuclearinternet.com and login with your current email account password.
Q: What is the password for my Email Account?
A: Once set passwords are encrypted so they cannot be looked-up.
Please contact our Support Team and request a password reset.
